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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom Gearhart

September 1, 2026

5  out of  5
rating by Tom Gearhart
"Moved to Mishawaka 3 years ago.
Chose Ryan Sousley ‘s office as my transition for insurance needs. Treat me with respect, kindness and compassion, glad I made the right decision."
We responded:
"Thank you for your positive review Tom! We appreciate you as a valued client!!"
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Aubrey Casey

August 29, 2026

5  out of  5
rating by Aubrey Casey
"Ryan Sousley’s team is always great to work with. They answer my questions and help me out whenever I need it! I’m very satisfied with the service and care we receive with them."
We responded:
"Thank you very much for your positive review Aubrey, we certainly appreciate it! "
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Mary Parks

August 27, 2026

5  out of  5
rating by Mary Parks
"Don’t know what I would have done without them! The day after I moved in I was hit and even though my coverage was still under my previous policy they stepped up and took over to help me. They didn’t have to but they did. So grateful for all the help . Thank you Carrie!"
We responded:
"Thank you for your positive review Mary, we appreciate the opportunity to help whenever we can!"
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Ezra Acton

August 24, 2026

5  out of  5
rating by Ezra Acton
"I was covered by Ryan Sousley State Farm when I was a teenager & up until I moved away after college, now I’m back home almost 10 years later and am happy to be with them again! Ryan & Carrie, and the other people in the office I’ve recently met are always so helpful and professional! I’d recommend them to anyone looking for coverage."
We responded:
"Thank you very much for your kind words Ezra! We appreciate you!"
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Nicole Pyle

August 15, 2026

5  out of  5
rating by Nicole Pyle
"We've been with Ryan Sousley for about 13 years now, and we have nothing but positive experiences. They have always been very helpful and responsive. We have had a few claims over the years and they have helped make us feel comfortable with the process and have been great at explaining things to us. Great team!"
We responded:
"Thank you very much for your positive review Nicole! We appreciate you!"
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Pat Sobolak

August 14, 2026

5  out of  5
rating by Pat Sobolak
"Always speedy and helpful and knowledgeable.This office gets things done!"
We responded:
"Thank you very much for your positive review Pat, we appreciate you as a client! "
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Jeffrie Hunter

August 13, 2026

5  out of  5
rating by Jeffrie Hunter
"Our State Farm agents are amazing. They continually provide excellent customer service, they anticipate our needs, provide excellent accommodations; and they make what is scary or tenous, a situation of ease! Their voice and tone is always accepting and welcoming! It is accompanied with patience and true listening. It makes it easy to accept bad news situations when they provide stellar service the way they do! I’ve never had a complaint with them. Carrie has been my primary contact for years and she is great. I also appreciate how the owner Ryan will jump in at anytime and provide the same service…you don’t always get that from owners! Even in Carrie’s absence Jessica pops in and assist as, they have a great team! Because of them, State Farm for life!"
We responded:
"Thank you very much for your kind words Jeffrie, we appreciate you!"
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Emily

August 12, 2026

5  out of  5
rating by Emily
"They are awesome and that’s putting it simply. It started with me switching from Liberty mutual- i was paying like $265 for insurance. By switching to state farm my payment dropped to like $120 so I was already happy. Then we bought a house, and getting the homeowners insurance set up was almost just as easy as getting the car insurance set up. Then we added my boyfriend’s truck and again, super easy process, they simplify everything and make it so easy. Cut to yesterday, I traded in my car for a truck and was able to just send them a few texts and boom- insurance was updated just like that. Ive worked with a few different insurance companies over the years, and I wouldn't recommend anyone else but the people in Ryan Sousleys office! They’re so friendly and helpful, and available to answer the million questions I had in the beginning. They know how to build solid relationships and trust with their clients and that’s rare these days. If you’re looking for insurance thats affordable, easy to understand, and people that you can actually trust to handle your needs, call Ryan and save yourself the headache of shopping around!"
We responded:
"Thank you very much for your positive review Emily!! We appreciate you sincerely!"
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Olivia

August 10, 2026

5  out of  5
rating by Olivia
"Ryan, Carrie and the team are always friendly and helpful, I’ve been a client for years. Carrie proactively reaches out to my family to help us save money, and has been so helpful when I have had to file claims or just have general questions about policies."
We responded:
"Thank you very much Olivia! We appreciate you and your kind review!"
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Esgardo Quintanilla

July 31, 2026

5  out of  5
rating by Esgardo Quintanilla
"Super easy to work with fast response and great customer service."
We responded:
"Thank you for the great review Esgardo, we appreciate it!"
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Sarah Calvert

July 30, 2026

5  out of  5
rating by Sarah Calvert
"Carrie is always so nice and helpful."
We responded:
"Thank you for your review and kind words Sarah!"
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David McGhee

July 29, 2026

5  out of  5
rating by David McGhee
"My wife and I have been with State Farm for 9+ years. They have been great to us, and the service is always prompt."
We responded:
"Thank you very much for your encouraging words David!! We appreciate you as a client! "
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Kaley Manspeaker

July 28, 2026

5  out of  5
rating by Kaley Manspeaker
"Carrie is the absolute best and Ryan! They take care of me in a timely manner and are always available to answer any questions. I have had to call them in a pinch and they are always there to help. I highly recommend them to anyone looking to purchase insurance."
We responded:
"Thank you very much for the positive review Kaley!! We appreciate you!"
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Mandi Kohler

July 25, 2026

5  out of  5
rating by Mandi Kohler
"I’ve been with Ryan Sousley for over 20 years, and I couldn’t ask for a better insurance agent. Ryan and his office manager, Carrie Moore, have always taken amazing care of me. They’ve helped me through accidents, new vehicles, policy changes, and everything in between.

Carrie is absolutely wonderful! I can send her a quick email with whatever I need, and she takes care of it. They’re both incredibly responsive, dependable, and always there when I need them. After 20+ years, I wouldn’t trust anyone else with my insurance. I highly recommend Ryan and his team!"
We responded:
"Thank you very much for your supportive words Mandi! We appreciate you!!"
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Elizabeth Chapman

July 21, 2026

5  out of  5
rating by Elizabeth Chapman
"Carrie is a big help! She helped me with switching over to State Farm from Progressive. Great service and prices."
We responded:
"Thank you very much Elizabeth, we appreciate your kind words! "
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Courtney Marek

July 2, 2026

5  out of  5
rating by Courtney Marek
"Carrie was friendly and attentive to my many questions. She helped me get my account setup with ease."
We responded:
"Thank you very for your kind review Courtney, we appreciate you!! "
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Tom Ohda

June 1, 2026

5  out of  5
rating by Tom Ohda
"Ryan and his office staff awesome!"
We responded:
"Thank you very much Tom!! We are thankful for your kind words and appreciate you as a client!"
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Tanya Etling

March 13, 2026

1  out of  5
rating by Tanya Etling
"Was most definitely done wrong. Will never recommend this office to anyone. After 20 years of being with them it is a total shame. Please deal with them at your own risk and ask alot of questions."
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Jacob Mooring

December 2, 2025

5  out of  5
rating by Jacob Mooring
"One of the most helpful
Insurance agencies EVER!!!!! Carrie is a godsend and was very thorough and straight to the point. I HIGHLY recommend you using them for any of your insurance needs."
We responded:
"Thank you very much for your kind review Jacob!"
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L

January 30, 2025

4  out of  5
rating by L
"Was recommended by a family member. Carrie and staff were helpful getting my info and calling back, but couldn't help me at the end. They did, however, provide a number thinking it would help, they never answered nor called back.
I'll still try to do business in the future if possible. Thanks anyway"
We responded:
"Thank you very much for the positive review, we appreciate it! We appreciated the opportunity to try to help you and would be willing to try again in the future. "
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Michael Taylor

January 16, 2025

1  out of  5
rating by Michael Taylor
"The help from the assistant was terrible"
We responded:
"Hello, we are sorry that you had a bad experience with our office. We value your feedback. We hope to provide a better experience to you in the future. Thank you and once again we apologize for the unfavorable experience."
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Karla Prince

October 3, 2024

5  out of  5
rating by Karla Prince
"Quick Thanks to my agent Ryan Sousley! Very unfortunate position to be in currently, however he was extremely compassionate and helpful. I've always had a pleasant encounter with him, his staff (Carrie,Jessica) whenever I stopped in.... having him readily available to me, my family was such a nice gesture in my immediate time of need. Thank you kindly!"
We responded:
"Thank you very much for your kind words Karla, it means a lot to us! We strive to be there for you as a client. Always best wishes."
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Deb Borkowski

April 28, 2024

5  out of  5
rating by Deb Borkowski
"Always there when l call and quick response"
We responded:
"Thank you very much for your kind words Deb, we appreciate you as a client! Thank you for your business!"
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Elizabeth Sohrab

January 22, 2024

5  out of  5
rating by Elizabeth Sohrab
"I was nervous switching insurance companies after moving to a new state but I shouldn’t have been! Ryan and Jessica are very professional and responsive."
We responded:
"Thank you very much for your kind words Elizabeth, we appreciate you as a client! Thank you very much for your business!"
Profile photo of Charles Guck

Charles Guck

February 23, 2023

5  out of  5
rating by Charles Guck
"Very helpful, attends my needs fast and courtesy"
We responded:
"Thank you very much for your kind words Charles, we appreciate you as a client! Thank you for your business!"